Burwood HealthCare is a large multidisciplinary General Practice that opened in October 1989.
It has provided comprehensive medical care to the Burwood community, electing to bulk bill patients during the week and remain open till 10pm on weekdays and till 8pm on weekends. Our medical centre is open every day of the year. The Practice philosophy is that as well as accessible medicine, it should provide comprehensive care. Onsite X-Rays and Pathology are provided all the hours we’re open, each and every day of the year.
A range of ancillary services are provided, these include
The profile of the Practice is the demographics of the City of Whitehorse. The Practice has an active patient base of approx 80,000 patients with 26 doctors speaking a total of 17 different languages and dialects and seeing approx 200,000 patients per year.
A number of special interests are catered for including Travel Medicine, Sports Medicine, Shared Obstetric Care, Womens Health, Emergency care with a large 4 bay Procedure Room, Paediatrics to Geriatrics. The Practice is fully computerised allowing extensive recall services.
The Practice is AGPAL accredited and has RACGP training accreditation as well as continuing to be a Monash University Medical School training practice.
In December, 2017 we conducted a patient survey as part of our accreditation process. We are continually asking for feedback but this was a focused survey of 726 patients.
The results have been a basis for forward planning and to provide optimal service and care.
Interestingly, the vast majority of patients have been coming to the medical centre Burwood for over 10 years with the Practice patient numbers doubling in that time. This is testimony of patients’ assessment of our care.
The survey shows a more than 92% overall satisfaction and confidence rate in Burwood HealthCare general practice doctors. That may sound fantastic but we want to do better. One area of concern was that patients cannot ring a doctor directly during the consultation. Any patient deserves focused, efficient and attentive care. All of these would fail if the doctor were to be continually interrupted during their consultation with you. However, just leave a message and the Doctor will ring back during a call back time slot.
We appreciate your feedback and assure you that we will continue to provide accessible, professional and comprehensive health care to the community. While we have reached a number of milestones we continue to strive to improve and expand our service to you and thank you again for your feedback.
We are always looking at ways of improving our service, please feedback your suggestions to our General Manager. The Practice has a formal complaints procedure, for further information please contact the Burwood clinic.
We welcome new patients