Burwood HealthCare is a large multidisciplinary General Practice that opened in October 1989.
It has provided comprehensive medical care to the Burwood community, electing to bulk bill existing patients during the week and remain open till 11pm on weekdays and till 8pm on weekends. The medical centre is open every day of the year. The Practice philosophy is that as well as accessible medicine, it should provide comprehensive care. Onsite X-Rays and Pathology are provided all the hours we’re open, each and every day of the year.
A range of ancillary services are provided, these include
The profile of the Practice is the demographics of the City of Whitehorse. The Practice has an active patient base of approx 30,000 patients with 29 doctors speaking a total of 17 different languages and dialects and seeing approx 165,000 patients per year.
A number of special interests are catered for including Travel Medicine, Acupuncture, Energy Healing, Sports Medicine, Shared Obstetric Care, Womens Health, Emergency care with a large 4 bay Procedure Room, Paediatrics to Geriatrics. The Practice is fully computerised allowing extensive recall services.
The Practice is AGPAL accredited and has RACGP training accreditation as well as continuing to be a Monash University Medical School training practice.
In April we conducted a patient survey as part of our accreditation process. We are continually asking for feedback but this was a focused survey of 622 patients.
The results have been a basis for forward planning and to provide optimal service and care.
Interestingly, the vast majority of patients have been coming to the medical centre Burwood for over 10 years with the Practice patient numbers doubling in that time. This is testimony of patients’ assessment of our care.
The survey shows a more than 92% overall satisfaction and confidence rate in Burwood HealthCare general practice doctors. That may sound fantastic but we want to do better. One area of concern was that patients cannot ring a doctor directly during the consultation. Any patient deserves focused, efficient and attentive care. All of these would fail if the doctor were to be continually interrupted during their consultation with you. However, just leave a message and the Doctor will ring back.
We appreciate your feedback and assure you that over the last 25 years we have strived to provide accessible, professional and comprehensive health care to the community. While we have reached a number of milestones we continue to strive to improve and expand our service to you and thank you again for your feedback.
We are always looking at ways of improving our service, please feedback your suggestions to our General Manager. The Practice has a formal complaints procedure, for further information please contact the Burwood clinic.
A timetable giving individual doctors availability, languages spoken and special interests can be downloaded here.
We welcome new patients
Serving the Community for over 25 Years